00359     2200157   4500001002100000035002000021245002900041100001800070700002300088250001100111260002600122020001400148084001700162082001100179650001100190INLIS000000000000330  a0010-0318000247  aBusiness Process Mapping  aJ. Mike Jacka  aPaulette J. Keller  aCet. 1  aJakarta :bPPM,c2010  a979442272  a658.82 JAC b  a658.82  aBisnis